Refund policy

We warrant our products for defects in material and craftsmanship. We warrant that your product will be free of defects upon arrival or pickup. If your product appears defective or damaged, you must notify us by phone or email within seven (7) days of receipt. If it is determined to have defects in materials or workmanship or to have suffered damage during shipment, it might need to be returned to us for repair or replacement at our discretion.

Furthermore, we will cover any glue-joint delamination that occurs within one (1) year from the date of purchase. If a glue joint does delaminate, please notify us promptly. The countertop might need to be returned to us for replacement or repair at our discretion. We appreciate your patience while we work toward an expedited resolution.

Wood products ordered "unfinished" do not come with a warranty.

    This warranty will be voided if: 

      1. The countertop was not installed incorrectly
        1. This occurs when the installer does not take into consideration that wood, being a natural material, will expand and contract under normal circumstances
      2. The countertop was modified in any way other than as is necessary for normal installation
      3. The countertop was exposed to extreme conditions, including but not limited to:
        1. Very low temperatures
        2. Very high temperatures
        3. Very low humidity levels
        4. Very high humidity levels
        5. The countertop was exposed to water for extended periods of time (Does not apply to minor splashes or spills that are immediately wiped up)
      4. The countertop is not properly maintained
        1. If the finish is a natural oil, the oil must be applied to all accessible surfaces regularly. (See our Care & Maintenance section)
      5. The one (1) year warranty term has expired
      6. The customer accepts delivery of the product (formal acceptance is not required) and chooses to keep the product for more than 30 calendar days with reasonably obvious nonconformity and/or damage, including any and all machining
      7. This warranty does not cover improper use or abuse, including but not limited to:
        1. Damage from mishandling
        2. Damage from excessive heat or uneven exposure to weather conditions
        3. Physical or chemical abuse
        4. Damage from improper care and maintenance
      8. The customer or contractor attempts to repair the product or alters the product in any way without written consent from an authorized representative from The Vermont Butcherblock Company
      9. The top is damaged because of carelessness or negligence of the contractor or end customer

      Exclusions

      • Natural wood color variations and/or wood texture variations are not considered to be defects
      • Minor warping is not considered a defect

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